1. How do I contact you?

To contact us at any time, please visit out contact us page, and we will get back to you as soon as possible.

2. What types of products do you sell?

We offer a wide range of products across four main categories:

  • Digital Knowledge: Courses, eBooks, and other resources to help you grow and learn.

  • Health & Beauty: Supplements, skincare, wellness tools, and beauty essentials.

  • Survival/Camping Equipment: Equipment designed to help you be prepared for emergencies, outdoor adventures, and self-reliance.

  • Pet Supplies: Trusted pet care products for your furry friends.

  • Esoteric Products: Spiritual tools, crystals, metaphysical items, and other esoteric essentials to support your personal growth and inner journey.

3. Do you personally test all the products you sell?

We take pride in offering only the best, which is why we personally test every product before it’s added to our store. If it’s not something we would use ourselves or recommend to family and friends, we don’t sell it.

4. How do I know if a product is right for me?

We strive to provide detailed product descriptions, customer reviews, and usage guidelines to help you make an informed decision. If you’re ever unsure, feel free to reach out to us directly for personalized advice!

5. What is your shipping policy?

To understand out shipping policy, please visit out Shipping & Handling page.

6. Do you offer international shipping?

Yes, we will in the near future! At the moment physical items are shipped only to Canada and USA. We will be offering international shipping in the near future to the following countries: Armenia, Azerbaijan, Georgia, Türkiye, Belgium, Bulgaria, Canada, Czechia, Finland, France, Germany, Greece, Hungary, Italy, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, Ukraine, United States of America.
Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Digital Knowledge Vault Collection is sold internationally! 

7. Which countries are subject to international sanctions?

Although we ship to most countries, there are some we are unable to provide our services to countries subject to international sanctions. Here are the countries of sanctions:

Afghanistan, Belarus, Burundi, Central African Republic, Chad, Congo Republic, Crimea, Cuba, Democratic Republic of the Congo, Donetsk Peoples Republic, Eritrea, Iraq, Iran, Libya, Lugansk Peoples Republic, Myanmar, North Korea, Somalia, South Sudan, Sudan, Syria, Russia, Venezuela, Yemen.

8. How do I track my order?

To see your order status, please provide your order details.

9. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 30-day return policy on physical items, and 7-day return policy on digital products. Simply contact us with your order number, and we’ll assist you with the return or exchange process. Some products, like digital downloads and health items, may have specific return conditions.

Due to the digital nature of this product, all sales are final. Refunds will only be granted in cases of duplicate charges or technical errors.

10. Can I trust the reviews on your site?

Absolutely! All reviews on our site are submitted by actual customers who have purchased and used the products. We encourage honest feedback, and we work hard to make sure our customers’ voices are heard.

11. How do I stay updated on new products and promotions?

You can create an account with us and never miss on updates on new arrivals, exclusive offers, and special promotions. You can also follow us on our social media channels for the latest news and product releases!

12. Do you offer gift cards?

Yes, we offer gift cards in various denominations. They’re perfect for sharing the Mystic Vault Boutique experience with others! You can purchase a gift card directly on our website.

13. Are your products safe?

Safety is our top priority. All of our products, especially those related to health and beauty, are vetted for quality and safety. We source products from trusted brands and manufacturers who meet high industry standards. If you have any specific concerns about a product, please don’t hesitate to contact us.

14. Can I pay by Credit Card through PayPal?

Absolutely! Here are the easy steps to follow:

#1. In your cart click on Check Out button
#2. Enter your email and fill out your address and name for the delivery
#3. Scroll down to Pay with PayPal (You will receive a code to your phone)
#4. Enter the code and now you can pay by credit