1. How do I contact you?

To contact us at any time, please visit our contact us page, and we will get back to you as soon as possible.

2. What types of products do you sell?

We offer a wide range of products across four main categories:

• Digital Education: Courses, eBooks, and other resources to help you grow and learn.

• Health & Beauty: Supplements, skincare, wellness tools, and beauty essentials.

• Survival Gear: Equipment designed to help you be prepared for emergencies, outdoor adventures, and self-reliance.

• Pet Supplies: Trusted pet care products for your furry friends.

• Esoteric Products: Spiritual tools, crystals, metaphysical items, and other esoteric essentials to support your personal growth and inner journey.

3. Do you personally test all the products you sell?

Yes! We take pride in offering only the best, which is why we personally test every product before it’s added to our store. If it’s not something we would use ourselves or recommend to family and friends, we don’t sell it.

4. How do I know if a product is right for me?

We strive to provide detailed product descriptions, customer reviews, and usage guidelines to help you make an informed decision. If you’re ever unsure, feel free to reach out to us directly for personalized advice!

5. What is your shipping policy?

To understand out shipping policy, please visit out Shipping & Handling page.

6. Do you offer international shipping?

Yes! We offer international shipping to most countries. Shipping rates and delivery times will vary based on your location. You can check shipping options during checkout or contact us for more specific information.

7. Which countries are subject to international sanctions?

Although we ship to most countries, there are some we are unable to provide our services to countries subject to international sanctions. Here are the countries of sanctions:

Afghanistan, Belarus, Burundi, Central African Republic, Chad, Congo Republic, Crimea, Cuba, Democratic Republic of the Congo, Donetsk Peoples Republic, Eritrea, Iraq, Iran, Libya, Lugansk Peoples Republic, Myanmar, North Korea, Somalia, South Sudan, Sudan, Syria, Russia, Venezuela, Yemen.

8. How do I track my order?

To see your order status, please provide your order details.

9. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 15-day return policy on physical items, and 7-day return policy on digital products. Simply contact us with your order number, and we’ll assist you with the return or exchange process. Some products, like digital downloads and health items, may have specific return conditions.

10. Can I trust the reviews on your site?

Absolutely! All reviews on our site are submitted by actual customers who have purchased and used the products. We encourage honest feedback, and we work hard to make sure our customers’ voices are heard.

11. How do I stay updated on new products and promotions?

You can create an account with us and never miss on updates on new arrivals, exclusive offers, and special promotions. You can also follow us on our social media channels for the latest news and product releases!

12. Do you offer gift cards?

Yes, we offer gift cards in various denominations. They’re perfect for sharing the Mystic Vault experience with others! You can purchase a gift card directly on our website.

13. Are your products safe?

Safety is our top priority. All of our products, especially those related to health and beauty, are vetted for quality and safety. We source products from trusted brands and manufacturers who meet high industry standards. If you have any specific concerns about a product, please don’t hesitate to contact us.